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The Lane Deal – RESTAURANT Terms & Conditions

Effective Date: 16th July 2025
These Terms & Conditions apply to all bookings, services, promotions, and events hosted by The Lane Deal, both online and on-site. By making a booking, attending an event, or using our services, you agree to comply with these terms.

1. General Booking Terms

• All bookings may require credit or debit card details to secure your reservation. No payment is taken at the time of booking unless otherwise stated.

• Card details are stored securely via Stripe and cannot be accessed once entered.

• A maximum of five card payments is permitted per bill. Cash is also accepted.

• Please notify us of dietary requirements at the time of booking or no later than 72 hours prior to your reservation.

 

2. Large Group Bookings – Main Menu (7+ people)

• Pre-orders are required for all groups of 7 or more, and must be submitted at least 72 hours in advance to: bookings@thelanedeal.co.uk. A pre-order form will be provided.

• Cancellation Policy:

  • Cancel or amend up to 72 hours prior: no charge.

  • Cancel entirely within 72 hours: £10 per person fee (e.g., 10 people = £100).

  • Reduce numbers up to 48 hours in advance: no charge.

  • Reductions made within 48 hours: £10 per person fee applies.

• Decorations: Balloons and signage are welcome. No confetti or items on walls or blocking staff pathways. Decorations must be removed after your event; a £20 fee applies for any left behind.

• You may arrive up to 10 minutes early for setup (by 1–2 people only).

• No room hire fee applies for groups of up to 12 people.

 

3. Group Bookings – 13+ People (Main Menu)

• Maximum capacity for seated bookings: 28 people.

• Pre-orders required 72 hours in advance.

• Minimum spend:

  • For bookings of 13 or more on Saturdays (day/evening) or Sunday afternoons, a £600 minimum spendapplies.

  • Example: A booking of 16 people at £25 pp = £400. You will be required to pay or spend an additional £200 to reach the minimum.

• Cancellation Policy:

  • Cancel at least 7 days in advance: no charge.

  • Cancel within 7 days: charged full £600 minimum spend.

  • Reductions or changes within 72 hours: £10 per person charge may apply.

 

4. Afternoon Tea – General Terms

• Priced at £40 per person, includes unlimited tea, coffee, and juice.

• Credit/debit card details required to secure your booking.

• Cancellation Policy:

  • Cancel or amend up to 72 hours prior: no charge.

  • Cancel entirely within 72 hours: £10 per person.

  • Reduce numbers within 48 hours: £10 per person.

• Children’s Afternoon Tea is for under-12s only. Adults may not share.

• Food may be served 15 minutes after your booked time, even if the full party hasn’t arrived.

• For increases of more than 7 guests, separate event terms will be provided.

 

5. Afternoon Tea (7–12 people)

• Pre-orders may be requested.

• Decorations are allowed (balloons, signage); no confetti or obstructions. A £20 fee applies for any decorations left behind.

• Early access for decoration is limited to 10 minutes prior, with 1–2 people.

• A 10% discretionary service charge will be added for groups of 10+.

• No hire fee for groups up to 12 people.

 

6. Afternoon Tea (13+ people)

• Max seated capacity: 24 people.

• Afternoon tea buffet available for up to 50 guests (minimum 20 people, excludes tea/coffee) at £35 per person.

• Minimum spend:

  • £800 for bookings on Saturday day/evening or Sunday afternoon.

  • Example: 16 people at £40 pp = £640. A further £160 would be required to meet the minimum.

• Cancellation Policy:

  • Cancel at least 7 days in advance: no charge.

  • Cancel within 7 days: full £800 minimum spend charged.

• 10% discretionary service charge applies to parties of 10 or more.

• All dietary requirements must be submitted 72 hours in advance.

 

7. Cocktail Masterclass

• Session includes 3 cocktails per person; runs for 90 minutes.

• Must be 18+ to attend. ID may be requested.

• Anyone under 18 will be refused participation and charged the full class fee.

• Credit/debit card required to secure the booking.

• Cancellation Policy:

  • Cancel/reduce numbers within 72 hours: £10 per person charge.

  • No-shows will be charged.

 

8. Burger Feast Fridays

• Available every Friday from 4pm–9pm.

• Offer: 2 burgers, 2 fries, 2 sides, 2 drinks for £45. Supplements may apply.

• Pre-orders required for bookings of 7+.

• Menu subject to change—see website for details.

 

9. Buy one get one free cocktails

• Available every Friday & Saturday from 5pm–7pm.

• Buy one get the same cocktail for free.

• Classic cocktails only.

• We may pause the offer at anytime, this can be due to reaching capacity, if we are too busy or due to a private event or function.

 

10.BOTTOMLESS EVENTS

• Available on certain dates throughout the year.

• 90 minutes of bottomless drinks and a main course. 

• Must be 18+ to attend. ID may be requested.

• A charge of £20 per person is implemented if you didn't show for your reservation or if you were to reduce numbers or cancel without giving 7 days notice

 

11.festive 3 course offer

• Available 25th November 2025 - 4th January 2026.

• £40pp for 1 small eats, 1 main course, 1 dessert and 1 glass of prosecco, beer or soft drink.

• Some dishes and drinks are not included (please check our menus)

• Group booking T&Cs also apply.

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12. Allergies

• Please inform us of any allergies or intolerances at the time of booking and again before ordering.

• We take every precaution, but cannot guarantee a completely allergen-free environment due to shared kitchen space.

 

Contact Us

For queries, bookings, or special requests, contact us via:

• Email: info@thelanedeal.co.uk

• Phone: 01304 448283​​​

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General Terms & Conditions

These General Terms & Conditions apply to the use of our website, our venue, and all services provided by The Lane Deal, including dining experiences, events, private bookings, and promotions. By using our website or making a booking with us, you agree to abide by these terms.

 

Bookings & Payments

• All reservations are subject to availability.

• Credit/debit card details may be required to secure your booking; these are stored securely using encrypted third-party systems such as Stripe.

• A deposit or pre-authorisation may be required for certain events or group bookings.

• Final bills can be split between a maximum of five cards. Cash is accepted.

 

Cancellations & Amendments

• Cancellation terms vary by event or group size. Please refer to the specific section above for applicable timeframes and charges.

• Failure to adhere to cancellation policies may result in a no-show or late cancellation fee.

• The Lane Deal reserves the right to cancel or reschedule bookings for operational or safety reasons. We will provide as much notice as possible.

 

Minimum Spend Requirements

• Some group bookings (13+ people) on weekends require a minimum spend, depending on the menu and day/time. Please see individual booking terms for more information.

 

Allergies & Dietary Requirements

• It is your responsibility to inform us of any allergies, dietary restrictions, or intolerances when booking and again upon arrival.

• While we do our best to reduce cross-contamination risks, we cannot guarantee a completely allergen-free kitchen.

 

Children

• Children are welcome at The Lane Deal but must be supervised at all times.

• Children’s menus and experiences (e.g. Afternoon Tea) are for those under 12 years old.

• Children over 12 will be charged at the adult rate.

 

Decorations & Property

• You are welcome to bring table decorations such as balloons or signage, but we do not allow confetti, wall attachments, or obstructions to staff pathways.

• Decorations must be removed after your booking. A £20 fee applies if any are left behind.

• You may arrive no more than 10 minutes early for decoration setup, limited to 1–2 people.

 

Behaviour & Venue Rules

• We reserve the right to refuse service to anyone displaying inappropriate, disruptive, or aggressive behaviour.

• Damage to property or equipment caused by negligence or misuse will be charged to the person or party responsible.

• Customers must respect our team, other guests, and the venue space at all times.

 

Photography & Social Media

• By attending events at The Lane Deal, you consent to any photographs or videos taken for promotional use. If you do not wish to be included, please inform a member of staff.

• You are welcome to take your own photos, provided it does not disrupt other guests or staff.

 

Age Restrictions

• Certain events (e.g. Cocktail Masterclasses) are 18+ only. ID may be requested.

• No alcohol will be served to underage individuals, regardless of booking.

 

Website Use

• Content on our website is provided for general information. We reserve the right to make changes at any time without prior notice.

• Any misuse of our site, booking system, or contact details will result in revoked access or further action.

 

Agreement to Terms

By accessing or using our website (thelanedeal.co.uk) or purchasing digital gift vouchers (“Services”), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Site or Services.

These Terms apply to all users of the Site, whether acting personally or on behalf of an entity. We recommend you print a copy for future reference.

 

About Us

The Site is operated by The Lane Deal Ltd, located at 15 South Court, Deal, Kent, CT14 7AF, United Kingdom. The LANE sells digital gift vouchers redeemable in-store.

 

Eligibility & Use

You must be at least 18 years old to use the Site. If you are under 18, parental permission is required.

You agree not to use the Site:

• For any unlawful or unauthorised purpose.

• To interfere with the security or operation of the Site.

• To attempt unauthorised access to user data or restricted areas.

• To distribute harmful software (e.g., viruses or malware).

We reserve the right to suspend or terminate access to the Site or Services if we suspect misuse.

 

Account Information

If you create an account, you agree to:

• Provide accurate, complete and up-to-date information.

• Keep your login details secure.

• Inform us immediately of any unauthorised access to your account.

We may suspend or terminate your account if you breach these terms.

 

Vouchers

Digital gift vouchers purchased via the Site:

• Are valid only for in-store use at The LANE.

• Are non-refundable and cannot be exchanged for cash.

• May have an expiry date (noted on the voucher at the time of issue).

The LANE is not responsible for lost or stolen vouchers.

 

Intellectual Property

All content on the Site—including text, images, logos, and software—is owned or licensed by The LANE Ltd. You may view or download content for personal, non-commercial use only. Any other use (e.g., reproduction or redistribution) is prohibited without our written permission.

 

Site Availability

We aim to keep the Site operational at all times but do not guarantee uninterrupted access. We may suspend, withdraw or modify the Site without notice. We are not liable for any downtime or interruptions.

 

Liability

We provide the Site and Services “as is.” While we do our best to keep information accurate and up to date, we make no guarantees.

We are not liable for:

• Any losses not caused by our breach.

• Business losses (including loss of revenue, profits, or data).

• Losses resulting from circumstances beyond our reasonable control.

Nothing in these terms excludes our liability for death, personal injury, or fraud caused by our negligence.

 

Data Protection

Your privacy matters to us. For information on how we handle your personal data, please see our Privacy Policy.

 

Termination

We may suspend or terminate your access to the Site or Services at any time if we reasonably believe you have breached these Terms. You may stop using the Site at any time by discontinuing access.

 

Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales (or Scotland/Northern Ireland if you reside there).

 

Contact

For questions or complaints, contact:

The Lane Deal Ltd
15 South Court
Deal, Kent CT14 7AF
United Kingdom
Email: info@thelanedeal.co.uk